Artificial Intelligence in Human Resources: Latest Survey Reveals 82% Utilize AI, Yet Most Lack Job-Specific Training for It
In the rapidly evolving world of Human Resources (HR), the use of Artificial Intelligence (AI) is becoming increasingly common. However, a recent study reveals a concerning gap between the widespread adoption of AI and the formal training provided to HR professionals [1][2][4].
Approximately 82% of HR professionals now use AI in their daily tasks, applying it to various functions such as analyzing employee feedback, writing job descriptions, designing training materials, onboarding, assessing CVs, and employee communications [1]. Yet, only 30% of HR professionals have received comprehensive, job-specific AI training tailored to their roles [1][3][4].
The lack of formal training has led to a situation where 26% of HR professionals have had no AI training at all, and many have had to self-train, often resulting in uneven confidence and effectiveness in AI utilization [1][3][4].
However, the benefits of job-specific AI training are evident. HR professionals who receive tailored AI training report significantly higher confidence levels—85% say they feel very or completely confident using AI tools, compared to much lower confidence among those who rely on self-training [1][2][3][4].
HR workers prefer workshops focused on specific HR use cases of AI, such as talent review, onboarding, or training design, and regular updates on evolving AI tools [3]. They tend to be skeptical about top-down AI mandates, preferring practical, relevant training that enhances their daily work and strategic priorities [3].
Providers like General Assembly are actively researching and offering upskilling platforms aimed at HR professionals, emphasizing the importance of hands-on, job-specific AI training to harness AI’s full potential in HR [2][3].
To find such training, HR professionals are advised to explore specialized AI training platforms targeting HR applications, search for workshops or courses that highlight AI use cases in HR functions like recruitment, training, and employee engagement, look for training offerings that provide hands-on practice and continuous updates as AI tools evolve, and when seeking training content, prioritize programs that align closely with their HR responsibilities to boost confidence and productivity effectively [1][2][3].
This strategy ensures access to AI education designed specifically to meet the needs and challenges of HR professionals, helping them confidently and productively integrate AI into their workflow [1][2][3].
The study also found that HR professionals are asking for interactive workshops focused on HR use cases (70%), regular updates as tools and practices evolve (63%), and hands-on, HR-specific training (59% of non-users) [1]. Proper AI training boosts confidence and productivity, with 85% of HR pros with job-specific training feeling very or completely confident using AI [1].
However, 21% of those who haven't started using AI lack confidence in using AI properly, and 38% of Gen Z HR professionals have never had any formal AI training, making them the least supported generation [1].
The study also highlights that AI use is accelerating across the board, but training and policy aren't keeping up [1]. Only 30% of HR professionals have received comprehensive, job-specific AI training, and 25% of HR pros at companies that require AI usage feel AI makes their job harder [1].
In conclusion, it is crucial for HR professionals to seek out job-specific AI training to ensure they can confidently and productively integrate AI into their workflow. By doing so, they can harness the full potential of AI to enhance their daily work and contribute to the strategic priorities of their organisations.
In the realm of HR, the integration of AI necessitates comprehensive, job-specific training for professionals to effectively utilize this technology. Many HR workers have turned to self-training due to insufficient formal education, leading to uneven confidence and productivity.
Emphasizing hands-on, HR-specific AI training is essential in bridging the gap between widespread AI adoption and professional preparedness. Providers like General Assembly offer upskilling platforms geared towards HR professionals, focusing on interactive workshops, regular updates, and practical training.
